FAQ

A: We focus on functional cosmetic ingredients for whitening, anti-aging, anti-wrinkle, and anti-allergic effects. Our core products include glutathione, hyaluronic acid, polyglutamic acid, asiaticoside, peptides, and liposomes. These are widely applicable to skincare, serums, facial masks, ampoules, sprays, and post-aesthetic skincare products.

A: Yes. We have a 1,500-square-meter R&D center and a team of professional formulation engineers. We can provide raw material compounding advice and technical support to help customers develop differentiated products. We particularly have extensive experience in highly active combinations like peptide/liposome combinations.

A: We offer a variety of functional small molecule peptides (such as hexapeptides, oligopeptides, and peptide complexes). Our stability is enhanced through sustained-release coatings and cold chain storage, making them suitable for high-end anti-aging products or aesthetic skincare lines.

A: We offer free sample testing. Typical sample sizes range from 5–20g/bottle (depending on the product category). We also provide product technical data (TDS, COA, MSDS, etc.) to support formulation testing and stability testing.

A: We can provide literature data, basic efficacy test reports, and stability testing references for some ingredients. We also support small-scale formulation recommendations for OEM/ODM customers.

A: Standard in-stock products ship within 1–3 business days. Special specifications or custom ingredients are typically delivered within 5–15 business days, depending on the complexity of the formulation.

A: We have provided export services to customers in over 40 countries, supporting various modes including air, sea, and express delivery. We also provide complete customs declaration documents and product compliance information.

A: We offer a variety of packaging options, including powder, liquid, freeze-dried, and microcapsule packaging. We typically use light-proof, moisture-proof, and sealed aluminum bags or PE barrels. We can also customize transit packaging or labeling upon request.

A: We have a dedicated technical support team that covers raw material application, compounding compatibility, and formulation adjustments. We support various communication channels, including phone, email, and remote video conferencing.

A: If the product does not meet specifications due to quality issues, we provide exchange or return services and cover the associated logistics costs. Customers are required to provide photos of the problem and test reports as support for expedited processing.

A: For initial collaborations, you can submit your raw material requirements through our official website, email, or social media platforms. We will assign a dedicated business manager to connect with you. For sample shipments, please provide company information and a brief project description. For orders, you will need a purchase order, shipping address, and invoice header.

A: We can provide a standard product data package, including: TDS, COA, MSDS, usage recommendations, technical white papers, market application plans, etc., to facilitate internal approval and product development project approval.